Technology Problems Solved

Reduce Complexity. Minimize Risk. Own The Competitive Advantage.

Partnering with professional service businesses in the Upper Midwest with 10-250 team members.

Take The First Step Toward Awesome IT Support

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Our Services

Tier 3 provides professional IT consulting, implementation, and managed IT support.

To Make The Buying Journey Easier, We Simplified The "What We Do" Into Three Things:

Our fully managed security stack. We have your back.

Concierge, white-glove IT support. Always there when you need us.

Our fully managed backup suite for all of your digital data.

Tier 3 Technology Solutions: trusted computer security, consulting, and support for professional service businesses throughout the upper Midwest.

Are you on the leadership team of a professional service business that is frustrated with recurring computer problems that never seem to get fixed? Are you tired of getting nothing but bills and excuses from your IT people? If you’re ready for your computers to “just work” – without playing phone tag for weeks about the same old issues – then Tier 3 Technology is the solution you’ve been looking for.

Stop sitting on hold with your internet provider every time the wind blows. You won’t pay upwards of $100K for an in-house IT guy. You’ll never have to hunt someone down while your business is debilitated by slow or broken computers.

My name is Jeff Robinson, President, and CEO of Tier 3 Technology Solutions, and I guarantee we can eliminate your computer headaches. We understand you don’t like arguing about billing surprises, waking up to computer problems, or spending half of your time “managing” your IT manager, so we built a company around delivering AWESOME IT. Schedule your free assessment today to learn how we can help you reach your next level.

Why Choose Us

8 Reasons Businesses Trust Tier 3 Technology
to Support Their Computer Networks

Work Done 100% To Your Satisfaction Or Your Money Back

We go out of our way to make sure our clients receive the best service money can buy. If for any reason we drop the ball on something, we will make it right or give you back your money if you're not 100% satisfied.

Customer Service

Tier 3 Technology currently enjoys a 94.36% customer satisfaction rating as well as a 98.2% SLA response time. When contactingTier 3 Technology Solutions you will always receive a live, U.S. based person.

A Technician Working On Your Issue Within 30 Minutes Of Your Call Guaranteed!

Many IT firms have a clerical person answering inbound calls and simply creating a ticket. That ticket is assigned to the support queue and someone will start working on it typically within 4-8 hours.

Local Help Desk That Speaks Plain English

When you work with us either on the phone, chat, email, or in person, we will always use English, not tech talk and have the heart of a teacher.

Flat Fee, Predictable Costs

We create our managed service plans to fit your budget and needs.

Caring And Helpful Engineers

We have a strict no jerks policy. The IT industry is known to be full of incredibly intelligent people, but many are not good with other people. Our hiring process is very in depth. We hire just as much for personality and culture fit as we do for tech background. At the heart of our organization is people who love to help people and solve problems.

Strategic IT Guidance To Help You Meet Your Business Goals

Part of the value Tier 3 brings to your professional service firm or non-profit is IT consulting. We help to match technology to your businesses growth plans. Technology is always innovating and as such, we like to meet with our clients a few times a year to do a review where we discuss how we can help streamline their processes, improve productivity and reduce expense.

No Hostage Policy

Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients "hostage" to scare them away from hiring someone else. This is unethical and unprofessional but exists rampantly in IT-client relations. As a client of Tier 3, we'll provide you with the full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc. It's the same 'playbook' we use to support your company. We keep our clients by delivering exceptional service - not keeping you in the dark.

Latest Articles

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Results Speak For Themselves

See What Our Customers Say:

They Feel Like Part Of Our Work Family....

With Tier 3, I know that I’ll be working with technicians I already know, who know how our firm functions, and know the best, most effective solutions when issues come up. They feel like part of our work family – they’re not just invested in our network, but in the growth of our firm and making sure that the system we use fosters that growth. Ask yourself – do you want an IT partner that you call when things break, or do you want an IT partner that actively works to prevent breaks from happening in the first place? If you want the latter, call Tier 3 Technology.

Kelly Beattie Office Manager
Beattie Law Firm
http://beattielawfirm.com/

"Wish We Found Them Years Ago!"

The biggest benefit to working with Tier 3 is no longer worrying about if things break how long before we are able to work again. They have fixed our issues to date quickly and kept us up to date along the way. Tier 3 has proven they are extremely better than any other IT firm I’ve ever worked with in the past. We have issues, and they take care of us right away! They also handle vendor relationships to troubleshoot issues to get them resolved faster. I would not hesitate to make the change to Tier 3. I wish we would have found them years ago!

Brenda Eckard CEO
KHI Solutions
https://khisolutions.com

Tier 3 provides individual attention and response times that have exceeded our expectations.

Even minor issues are handled almost immediately and our employees have minimized downtime and frustration. Tier 3 takes an active approach to security, training and monitoring that have provided us with the peace of mind that our data and network is secure. They have taken the time to get to know our needs and have customized services based on those needs. Partnering with Tier 3 has allowed us to focus on our business and not waste our company or clients’ time struggling with technology. They provide excellent service and advice. Tier 3 provides our company with outstanding service and would be an asset to any business considering an outside IT firm.

Adam Schoeppner Senior Engineer / Manager
Nilles Associates

Find out how we can help your business today!

Not Ready To Call Us Just Yet?

If so, we would at least like to send you a copy of our recently published report, 16 Questions To Ask Before Hiring An IT Company.

Even if you aren’t ready to make a change right now, this report will give you important questions you should ask your current IT company to make sure that their policies, procedures and service standards won’t leave you vulnerable to expensive problems, lost data, viruses, hacker attacks and a host of other problems.

Simply fill out the form here and we’ll send you a copy today!

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Free Copy Now