Managed IT Services & Security Solutions
Take The First Step Toward Awesome IT Support
Our Services
Tier 3 provides professional IT consulting, implementation, and managed IT support.
TO MAKE THE BUYING JOURNEY EASIER, WE SIMPLIFIED THE "WHAT WE DO" INTO THREE THINGS:
Tier 3 Technology Solutions: trusted computer security, consulting, and support for professional service businesses throughout the upper Midwest.
Are you on the leadership team of a professional service business that is frustrated with recurring computer problems that never seem to get fixed? Are you tired of getting nothing but bills and excuses from your IT people? If you’re ready for your computers to “just work” – without playing phone tag for weeks about the same old issues – then Tier 3 Technology is the solution you’ve been looking for.
Stop sitting on hold with your internet provider every time the wind blows. You won’t pay upwards of $100K for an in-house IT guy. You’ll never have to hunt someone down while your business is debilitated by slow or broken computers.
My name is Jeff Robinson, President, and CEO of Tier 3 Technology Solutions, and I guarantee we can eliminate your technology headaches. We understand you don’t like arguing about billing surprises, waking up to computer problems, or spending half of your time “managing” your IT manager, so we built a company around delivering AWESOME IT. Schedule your free assessment today to learn how we can help you reach your next level.
Why Choose Us
8 Reasons Businesses Trust Tier 3 Technology
to Support Their Computer Networks
Work Done 100% To Your Satisfaction Or Your Money Back
We go out of our way to make sure our clients receive the best service money can buy. If for any reason we drop the ball on something, we will make it right or give you back your money if you're not 100% satisfied.
Customer Service
Tier 3 Technology currently enjoys a 94.36% customer satisfaction rating as well as a 98.2% SLA response time. When contactingTier 3 Technology Solutions you will always receive a live, U.S. based person.
A Technician Working On Your Issue Within 30 Minutes Of Your Call Guaranteed!
Many IT firms have a clerical person answering inbound calls and simply creating a ticket. That ticket is assigned to the support queue and someone will start working on it typically within 4-8 hours.
Local Help Desk That Speaks Plain English
When you work with us either on the phone, chat, email, or in person, we will always use English, not tech talk and have the heart of a teacher.
Flat Fee, Predictable Costs
We create our managed service plans to fit your budget and needs.
Caring And Helpful Engineers
We have a strict no jerks policy. The IT industry is known to be full of incredibly intelligent people, but many are not good with other people. Our hiring process is very in depth. We hire just as much for personality and culture fit as we do for tech background. At the heart of our organization is people who love to help people and solve problems.
Strategic IT Guidance To Help You Meet Your Business Goals
Part of the value Tier 3 brings to your professional service firm or non-profit is IT consulting. We help to match technology to your businesses growth plans. Technology is always innovating and as such, we like to meet with our clients a few times a year to do a review where we discuss how we can help streamline their processes, improve productivity and reduce expense.
No Hostage Policy
Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients "hostage" to scare them away from hiring someone else. This is unethical and unprofessional but exists rampantly in IT-client relations. As a client of Tier 3, we'll provide you with the full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc. It's the same 'playbook' we use to support your company. We keep our clients by delivering exceptional service - not keeping you in the dark.
Results Speak For Themselves
See What Our Customers Say:
Find out how we can help your business today!
Not Ready To Call Us Just Yet?
If so, we would at least like to send you a copy of our recently published report, 16 Questions To Ask Before Hiring An IT Company.
Even if you aren’t ready to make a change right now, this report will give you important questions you should ask your current IT company to make sure that their policies, procedures and service standards won’t leave you vulnerable to expensive problems, lost data, viruses, hacker attacks and a host of other problems.
Simply fill out the form here and we’ll send you a copy today!
