White-Glove, Concierge IT Support

Helping our clients reach their goals and gain a competitive advantage.

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STANDARD '24

WHITE-GLOVE, CONCIERGE IT SUPPORT

Standard '24 provides your organization with white-glove, concierge attention and 24/7 support to optimize your IT operations. Our IT experts solve current challenges while reducing future risk within your computing environment. Our goal is to make your business run more efficiently and effectively.

Tier 3 Technology | Our Standard IT Support plan delivers a higher standard of IT support.

THE TIER 3 DIFFERENCE:
A HIGHER STANDARD OF IT SUPPORT

Our commitment to quality service and strong partnerships is what separates us from our competitors. It defines who we are and drives every decision we make. It allows us to be selective in our partnerships and maintain high standards when recruiting talent. Most importantly, it creates the best possible IT support experience for our clients:

  • Our 30-minute SLA means we work your issue faster. Much faster.
  • Our average “first-shot-close” rate is over 70%.
  • Our average “time-to-tech” is under 7 MINUTES.

These metrics are all but unattainable for our competitors—and, for that matter, most in-house IT support teams. But they’ll never be good enough for us. We’re committed to industry-leading response times and strive every day to adapt, evolve, and find ways to better serve our clients.

WHY TRUST TIER 3 TECHNOLOGY
with your IT Support?

A Managed Service Provider (MSP) like Tier 3 Technology Solutions is the versatile sum of many specialized parts. We are a dynamic collection of diverse talent and will work closely with your organization to optimize your IT’s health, security, and sustainability.

WHEN YOU PARTNER WITH TIER 3 TECHNOLOGY, YOU CAN EXPECT TO IMMEDIATELY GAIN:

  • Around-the-clock care and 24/7 IT support. We’re not subject to the availability restrictions that hamper an in-house team’s ability to respond to emergencies.
  • Breathing room in your IT budget. An MSP reduces overhead and provides an economy of scale that is unobtainable through traditional in-house hiring.
  • A drastic improvement to your cybersecurity profile, making you a much more difficult target for cybercriminals and lowering your risk of suffering a crippling attack.
  • An ongoing commitment to sustainable, strategic, budget-friendly operations.
  • Strategic IT consulting that aims to maximize your current resources while proactively identifying areas for growth and improvement.
  • A different kind of relationship. At Tier 3, we value culture fit and people. As your trusted managed IT services partner, we’ll seek to reaffirm your faith in us each and every day.

When you partner with Tier 3 Technology Solutions…

You’ll keep the speed, efficiency, and personal touch of an in-house IT staff and gain the proactive, cutting-edge expertise of a strategic IT support partner.

Interested in Standard ’24?

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